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Patient Navigation Certificate Level 2

Level 2/Advanced

Program Description

Patient Navigation Level 2 builds upon the foundational knowledge from Level 1, offering advanced training to address the complexities of navigating today’s healthcare systems. This course focuses on managing multifaceted patient cases, equipping participants with the skills to advocate for patients facing significant barriers to care. Participants will learn to work effectively in interdisciplinary teams, developing tailored strategies that promote equitable access to healthcare while addressing the unique needs of diverse populations.

With an emphasis on systemic advocacy, Level 2 empowers participants to drive improvements within healthcare organizations and systems. The course delves into strategies for overcoming fragmented care, improving care transitions, and ensuring patient-centered outcomes. By the end of the program, participants will have the tools and confidence to take on advanced navigation roles, foster collaboration across disciplines, and make meaningful contributions to creating a more inclusive and accessible healthcare system.

Learning Outcomes

By the end of the course, participants will be able to: 1.Solve complex patient navigation challenges using advanced techniques. 2.Navigate healthcare systems to address gaps and improve patient outcomes. 3.Advocate effectively for equitable access to care for vulnerable populations. 4.Strengthen communication and coordination among care teams. 5.Implement culturally informed strategies to support diverse patients. 6.Evaluate navigation effectiveness and propose improvements. This advanced program provides an interactive and comprehensive approach to mastering the challenges of patient navigation in modern healthcare settings.

Duration/Time Commitment

3 hrs/day over 4 days online

Fully Online - Live Instructor Led sessions

In addition to class time, 1.5 hours of self study time per course day

Program Outline

1.Complex Case Management oTools for managing multifaceted healthcare situations oStrategies for addressing systemic barriers 2.Interdisciplinary Collaboration oBuilding partnerships with healthcare and community teams oPromoting seamless transitions of care 3.Advanced Advocacy Techniques oIdentifying inequities and advocating for systemic change oAddressing social determinants of health 4.Cultural Competence in Navigation oTailored strategies for working with diverse patient groups oOvercoming communication barriers 5.Effective Communication Strategies oAdvanced techniques for patient and provider interactions oDe-escalating challenging situations 6.Evaluation and Continuous Improvement oMeasuring patient navigation success oRefining practices for long-term impact

What You Receive

On successful completion of all program components, classes, and assessments, learners will receive a Certificate of Completion Confirmation of learning can be provided. Contact us at info@chenetwork.ca

Requirements for Enrolment

This course is ideal for:
• Healthcare professionals, patient navigators, and allied health staff who have successfully completed Patient Navigation Level 1.
• Those seeking to enhance their ability to manage complex healthcare cases and drive improvements in patient care.

This program is offered in English. It is your responsibility to ensure you meet the language requirements. You may be asked to demonstrate language proficiency.

Current Term and Sessions

Fall 2025

Fall 2025: Oct 2,6, 9, 14

11am - 2pm MT each day

Winter/Spring 2026

Summer 2026

Fee:

$600.00

plus 5% GST

The course fee includes instruction and course materials only

Questions?

Contact us info@chenetwork.ca and

see CHEN-RCES policies

Need to Renew Your Membership or Become a member in the AAN

Tuition Funding for Nurses

If you are registered as an RN or NP in Alberta, you can apply to ARNET for a tuition grant. See the link here for more information and how to apply. 

https://arnet.ca/apply

Note: CHEN does not administer this funding. Consult the link provided for information

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