The "Challenging People" program is designed to help healthcare professionals navigate difficult interactions with confidence and professionalism. Whether working with patients, clients, or colleagues, this course focuses on understanding the root causes of challenging behaviors and identifying effective strategies to address them. Participants will learn how to de-escalate tense situations, improve communication, and maintain empathy, even in high-pressure environments. The program emphasizes the importance of professionalism and collaboration, ensuring that participants are equipped to handle conflicts constructively and in alignment with organizational values.

Through real-world scenarios and interactive learning, participants will explore practical techniques for managing conflicts and fostering positive outcomes in diverse healthcare settings. The course provides tools for navigating complex interpersonal dynamics, addressing behavior challenges, and creating a more inclusive and respectful workplace. By the end of the program, participants will have the skills to turn challenging interactions into opportunities for growth and understanding, ultimately contributing to improved relationships and workplace culture.

Learning Outcomes